ANDROID HELP

THE ROOM

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Questions

There’s a fix on the way for this, but until then you can get around it by going to your Settings->Apps->The Room->Permissions screen and enabling “Storage”.

 

We’re really sorry for the inconvenience.

If you’re stuck in the first four chapters, there’s a walkthrough here that should guide you through. Click here for the walkthrough. 

 

If you’re stuck in the Epilogue, Pocketgamer have done a walkthrough you can read by clicking here.

Try turning off your device and restarting it. If that doesn’t help, try deleting the game from your device and re-installing it from the store. If you still have problems, use the contact form below, and include the manufactuer and model of your device in the description.

We’re aware of a problem on some Xperia Z devices, and are looking into it. Please get in touch using the contact form below, and we’ll let you know when it’s fixed. Please include the Model Number and Android version of your device, which you can find in the “Settings->About Phone” screen.

We released a fix for this issue in an update on the Google Play store (and in the Humble Bundle App, if that’s where you got the game from).

Please check if you have the update installed. If you have, and you still have problems, please contact us using the form below, and let us know what the manufacturer and model of your device is.

There was a bug in a previous version of The Room which prevented progress if you quit the game and reloaded at a particular point in the Epilogue. This was fixed in update 1.0.3, which is available from the the Google Play, Amazon and Humble Bundle stores.

 

 

THE ROOM TWO

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Questions

Sorry to hear you’re having this problem. It seems that the Google Cloud service has changed recently, and it’s causing problems for the game.

We’re looking into it, but in the short-term we think that deleting the game from your device and re-installing it from the store will force it to download the latest non-conflicted save from the cloud, and allow you to continue. In most cases that should be a recent save.

Apologies again for the inconvenience. We’re working as fast as we can to find a permanent solution.

This issue seems to be very common on Android 4.4.4. We’re working hard on a fix, and we hope to have an update out within a couple of days.

We’re really sorry for the inconvenience.

Sorry to hear you’re having problems!

Firstly, please try turning off your device and restarting it. This will fix most issues like this.

If you have a virus-checker installed (e.g. AVG or Avast), try disabling it. Virus checkers can use up a huge amount of your device’s resources, and cause problems for the game.

If that doesn’t help, please click here to get in touch, and we’ll try to help.

We don’t have any control over the download process, so there’s only limited advice we can give. However, the following usually seems to work:

Open your Settings->Apps screen.

Find “Google Play” in the list, and select it.

Press the Clear Cache button.

Turn off your device and restart it, and make sure you’re connected to WiFi.

Try the download again.

Due to a serious bug with Android versions lower than 4.4 on Tab3, we can only support devices with 4.4 or above installed. Please check your Settings->About device->Software Update screen to see if the update is available to you. If it isn’t, please get in touch and let us know which country you’re in.

Unfortunately we’ve had problems reported on specific models of the S4 and Tab 2. We’re working on a solution, and hope to enable them again soon.

The Room Two requires fairly a fairly powerful device with a decent amount of RAM in order to run.

At the moment, we’ve enabled the game for all of the devices that we know it works on, and we’re adding more all the time.

If your device isn’t supported, and you think it should be, please click here to get in touch, and we’ll see if we can enable it.

Due to the huge range of Android devices, The Room Two will try to automatically set itself up to run as well as it can on each device. Occasionally, the game won’t correctly identify your device, and may not pick the correct settings.

If this happens, please click here to let us know, and we’ll see if we can tweak the settings to improve the performance.

The metallic fluid is to the left of the battery charging device, on the right of the room as you enter.

It looks like this:

Help_Metallic_Fluid

We’re getting a lot of questions about this one. We definitely need to make the hints clearer!

The dagger that you got from the golden box needs to be put into the wooden box that was there before the golden one. To switch back to the wooden box, you need to find another code to put into the mirror.

The code is on the golden box. If you look around it, between two of the pillars on the middle level is a plate which is off center, and has a groove under it. Slide it across the groove into the middle, and a set of doors will open. If you solve a couple of puzzles in the doors, you’ll get the code for the mirror.

Enter the code, and you’ll get the wooden box back. The dagger goes right at the top.

From the main menu of The Room Two, select Profile.

Press the g+ button in the top right corner and follow the instructions to sign in with Google.

Sign in with the same account on another Android device to continue your game.

Cloud Save and achievements are not supported on Kindle Fire.

THE ROOM THREE

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Questions

We’re really sorry about this. We’re working hard on a solution at the moment.

Sorry for the inconvenience.

Sorry to hear that!

First, please try turning off your device and restarting it. That will often solve problems like this.

If that doesn’t help, go into your Settings->About Device->Software Update screen and see if there’s an update available. If there is, install it and try again.

If all else fails, please mail us at info@fireproofgames.com, including the name of the device you’re playing on, which version of Android you’re using (if you know), and the email address that’s registered to your Google Play account.

There’s a few reasons why we’ve had to mark devices as incompatible.

In some cases, the devices don’t meet our minimum requirements for Ram or Processor Speed.

There’s also some device where people have reported problems, and we’ve disabled them while we investigate.

Sorry to hear you’re having this problem. It seems that the Google Cloud service has changed recently, and it’s causing problems for the game.

We’re looking into it, but in the short-term we think that deleting the game from your device and re-installing it from the store will force it to download the latest non-conflicted save from the cloud, and allow you to continue. In most cases that should be a recent save.

Apologies again for the inconvenience. We’re working as fast as we can to find a permanent solution.

This puzzle has been causing people a few problems. The key is to press the button just before the ballerina gets to the path you want her to take. Once she’s taken the path, the button will automatically pop back up.

The image shows the path you should take  for each of the ballerinas. Press the button when she’s roughly where the numbered circles are, and she should follow the path.

Ballerina_01

Ballerina_02

Lots of people have gotten stuck at this point. All you need to do is pinch the screen to zoom out, and you’ll be able to move around again.

There is a bug which means sometimes when you return to the mansion after a level the mansion is not set up correctly.  In this case you must pause the game and select Restart Chapter.  You will lose progress on the mansion puzzles but you will keep the pyramids you’ve found and you won’t need to repeat any levels.

We’re looking into this problem, and hope to have a solution soon. Sorry for the inconvenience!

There seem to be two different causes for this:

One is that some devices seem to struggle if there are Bluetooth audio devices (a speaker or headphones) attached. We’re looking into this, but for now the best thing to do is disconnect the audio device, restart the device and play the game through the phone/tablet’s speakers, or through wired headphones.

 

The other cause is using CyanogenMod or anoother custom Rom on the device.

Unfortunately we don’t offer official support for devices with custom Roms installed (they move too quickly and have too many problems for us to be able to fix), so this isn’t something we’re planning on investigating.

If you’re having this problem and feel that it’s ruining the game for you, please get in touch (info@fireproofgames.com) and we can refund your purchase.

 

Unfortunately we’ve had a lot of reports of problems on that device, so we’ve disabled it for now.

We’re looking into it, and hope to have a solution soon.