HELP | The Room Three

GAMEPLAY FAQ

This puzzle has been causing people a few problems. The key is to press the button just before the ballerina gets to the path you want her to take. Once she’s taken the path, the button will automatically pop back up.

The image shows the path you should take  for each of the ballerinas. Press the button when she’s roughly where the numbered circles are, and she should follow the path.

Ballerina_01

Ballerina_02

Lots of people have gotten stuck at this point. All you need to do is pinch the screen to zoom out, and you’ll be able to move around again.

There is a bug which means sometimes when you return to the mansion after a level the mansion is not set up correctly.  In this case you must pause the game and select Restart Chapter.  You will lose progress on the mansion puzzles but you will keep the pyramids you’ve found and you won’t need to repeat any levels.

We’re looking into this problem, and hope to have a solution soon. Sorry for the inconvenience!

We’ve realised that this section can be a little confusing.

You need to match the colours on the gem-board with those on the patterns below. There are red and blue gems, and those are what need to match. (Since the red ones are much brighter on the pattern, it’s easy to think that you just have to press the red ones).

We’ll be making this clearer in a future update.

Once the phone has been unlocked you need to dial 1795 to call the library phone. For each number make sure you drag the rotary dial all the way round so your finger ends up past the finger stop (to the 6 position on a clock).

There is a bug which means sometimes when you return to the mansion after a level the mansion is not set up correctly.  In this case you must pause the game and select Restart Chapter.  You will lose progress on the mansion puzzles but you will keep the pyramids you’ve found and you won’t need to repeat any levels.

We’re looking into this problem, and hope to have a solution soon. Sorry for the inconvenience!

iOS HELP

We’re recommending an iPad 3 or iPhone 5 or better for The Room Three, because we’ve had a few issues reported on the iPad 2 and 4S.

The game is still playable, but will crash occasionally (especially if you’re using iOS9). You shouldn’t lose any progress when this happens.

We’ll be releasing an update very soon that improves the situation, but we can never guarantee it’ll be 100% crash free on those devices.

If you’re getting regular crashes on any device, you should turn off your device (by holding down the power button until “Slide to power off” appears, and then follow the instructions). Turn it back on and run the game again.

If you’re using an iPad 2 or iPhone 4S, this might not completely eliminate the problems (see the questions “I have an iPad 2 or iPhone 4S and want to play the game. Will it work?”).

Unfortunately, it seems like it’s caused by the save becoming corrupt when the game crashed.

Turning off iCloud for the game should force the game to use a recent backup of the save. To do this, go into your device’s Settings->iCloud->iCloud Drive and turn off the toggle for The Room Three.

(On some versions of iOS, this will be in Settings->[Your Name]->iCloud).

Run the game again, and there should be a working profile available.

 

If this procedure doesn’t work for you, please let us know using the contact form.

I’m sorry to say The Room Three only supports the iPhone 4S and 5, and the iPod Touch 5th Generation. Unfortunately there’s no way for us to get the app store to differentiate between the 4 and 4S, which is why you were able to download it.

The most likely explanation is that it’s due to the confusing nature of the mute button on the iPad (we get a lot of mails about this). Have a look at the switch next to the volume controls. If you can see a small orange dot inside then the iPad is muted. Switch it the other way and it should work. It’s confusing because lots of apps (especially music/video players) ignore the mute button and make noise anyway, so lots of people don’t realise their iPad is muted.

On newer devices without a mute button, swipe up from the bottom of your home screen to get to a simplified settings menu. On it, you should see a bell icon with a line through it, which mutes the device. Check that this is disabled.

If that doesn’t help, turning off your device (by holding down the power button until “Slide to power off” appears) can also solve this problem.

ANDROID HELP

This seems to be an issue with a recent Google Play Games update. We’re currently working on a fix however for the time being, please use the following steps to play:

 

  • Open Google Play Games and navigate to the settings.
  • Turn off “Automatically signing in to supported games”.
  • In the “Your Data” section, select “Delete Play Games & Data”.
  • Scroll down to The Room Two/Three and Delete the entry.
  • Open The Room Two/Three and cancel any pop-ups from Google Play Games asking you to sign in.
  • This should allow you to progress to the Main menu screen and create a profile.
  • If you lost any progress, we have a hidden skip chapter menu in the game. You can access this my pausing the game and tapping “Game Paused” 5 times.

We’re really sorry about this. We’re working hard on a solution at the moment.

Sorry for the inconvenience.

Sorry to hear that!

First, please try turning off your device and restarting it. That will often solve problems like this.

If that doesn’t help, go into your Settings->About Device->Software Update screen and see if there’s an update available. If there is, install it and try again.

If all else fails, please mail us at info@fireproofgames.com, including the name of the device you’re playing on, which version of Android you’re using (if you know), and the email address that’s registered to your Google Play account.

There’s a few reasons why we’ve had to mark devices as incompatible.

In some cases, the devices don’t meet our minimum requirements for Ram or Processor Speed.

There’s also some device where people have reported problems, and we’ve disabled them while we investigate.

Sorry to hear you’re having this problem. It seems that the Google Cloud service has changed recently, and it’s causing problems for the game.

We’re looking into it, but in the short-term we think that deleting the game from your device and re-installing it from the store will force it to download the latest non-conflicted save from the cloud, and allow you to continue. In most cases that should be a recent save.

Apologies again for the inconvenience. We’re working as fast as we can to find a permanent solution.

There seem to be two different causes for this:

One is that some devices seem to struggle if there are Bluetooth audio devices (a speaker or headphones) attached. We’re looking into this, but for now the best thing to do is disconnect the audio device, restart the device and play the game through the phone/tablet’s speakers, or through wired headphones.

 

The other cause is using CyanogenMod or anoother custom Rom on the device.

Unfortunately we don’t offer official support for devices with custom Roms installed (they move too quickly and have too many problems for us to be able to fix), so this isn’t something we’re planning on investigating.

If you’re having this problem and feel that it’s ruining the game for you, please get in touch (info@fireproofgames.com) and we can refund your purchase.

 

Unfortunately we’ve had a lot of reports of problems on that device, so we’ve disabled it for now.

We’re looking into it, and hope to have a solution soon.

PC HELP

We’re looking in to this, but if you encounter this issue the please send us a mail, and include the following file:

  • Your DxDiag report file. Press the Windows and R keys, and in the “Run” dialogue that opens, type “DxDiag”. Press the “Save all information” button and send us the resulting file.

Please try the following if you have any problems running the game on your PC:

  • Restart your PC and try again (it’s always worth a try!)
  • Verify that the game downloaded correctly. Right-click on the game in your Steam library, select Properties->Local Files, and select “Verify integrity of game cache”
  • Check that your drivers are up-to-date. You can find instructions on that here: https://support.steampowered.com/kb_article.php?ref=6416-EYDH-0477

If all of that fails, please send us a mail, and include the following files:

  • The game’s log. Find this by following this path: C:>Users>[User Name]>AppData>LocalLow>Fireproof Games>The Room Three
  • Your DxDiag report file. Press the Windows and R keys, and in the “Run” dialogue that opens, type “DxDiag”. Press the “Save all information” button and send us the resulting file.