HELP | The Room Two

GAMEPLAY FAQ

The dagger that you got from the golden box needs to be put into the wooden box that was there before the golden one. To switch back to the wooden box, you need to find another code to put into the mirror.

The code is on the golden box. If you look around it, between two of the pillars on the middle level is a plate which is off center, and has a groove under it. Slide it across the groove into the middle, and a set of doors will open. If you solve a couple of puzzles in the doors, you’ll get the code for the mirror.

Enter the code, and you’ll get the wooden box back. The dagger goes right at the top.

The metallic fluid is to the left of the battery charging device, on the right of the room as you enter.

It looks like this:

Help_Metallic_Fluid

You can’t move the tiles around the edge of the drawer directly, but if you look around the edge of the hole that you got the last weight from, you should see a matching set. These can be moved, and the ones around the drawer will turn to match.

Help_scales

iOS HELP

The most likely explanation is that it’s due to the confusing nature of the mute button on the iPad (we get a lot of mails about this). Have a look at the switch next to the volume controls. If you can see a small orange dot inside then the iPad is muted. Switch it the other way and it should work. It’s confusing because lots of apps (especially music/video players) ignore the mute button and make noise anyway, so lots of people don’t realise their iPad is muted.

There’s something very odd happening in the Lab level when playing on an iPad Pro, if you have the device oriented in a particular way. When you zoom into a mirror to aim the beam, the screen will become unresponsive.

We’re looking into it, but the quick solution is to hold your iPad the other way up (i.e. rotate it 180 degrees). For some reason, that seems to fix the problem.

We hope to have an update ready soon to solve this properly.

If you find that The Room Two crashes during gameplay then you’ll need to turn the iPad off and on again by holding down the lock/power button until “slide to power off” appears, do as intructed. Then start the iPad and open game up again and it should be ok.

Unfortunately, it seems like it’s caused by the save becoming corrupt when the game crashed.

Turning off iCloud for the game should force the game to use a recent backup of the save. To do this, go into your device’s Settings->iCloud->iCloud Drive and turn off the toggle for The Room Two.

(On some versions of iOS, this will be in Settings->[Your Name]->iCloud).

Run the game again, and there should be a working profile available.

If this procedure doesn’t work for you, please let us know using the contact form.

We’ve had a lot of reports of this from people that have just updated to the latest iOS version. Luckily, there’s an easy fix:

Restart your device by holding down the power button until “Slide to power off” appears, and do as instructed. Turn it back on, and the problem should be fixed.

ANDROID HELP

  • Open Google Play Games and navigate to the settings.
  • Turn off “Automatically signing in to supported games”.
  • In the “Your Data” section, select “Delete Play Games & Data”.
  • Scroll down to The Room Two/Three and Delete the entry.
  • Open The Room Two/Three and cancel any pop-ups from Google Play Games asking you to sign in.
  • This should allow you to progress to the Main menu screen and create a profile.
  • If you lost any progress, we have a hidden skip chapter menu in the game. You can access this my pausing the game and tapping “Game Paused” 5 times.

This is often an issue that occurs if devices run with a screen refresh rate of over 60hz. Check your device’s display settings and turn off “Smooth Display” if that appears as an option. If not, there should be another option that allows you to lower the screen refresh rate.

Sorry to hear you’re having this problem. It seems that the Google Cloud service has changed recently, and it’s causing problems for the game.

We’re looking into it, but in the short-term we think that deleting the game from your device and re-installing it from the store will force it to download the latest non-conflicted save from the cloud, and allow you to continue. In most cases that should be a recent save.

Apologies again for the inconvenience. We’re working as fast as we can to find a permanent solution.

This issue seems to be very common on Android 4.4.4. We’re working hard on a fix, and we hope to have an update out within a couple of days.

We’re really sorry for the inconvenience.

Sorry to hear you’re having problems!

Firstly, please try turning off your device and restarting it. This will fix most issues like this.

If you have a virus-checker installed (e.g. AVG or Avast), try disabling it. Virus checkers can use up a huge amount of your device’s resources, and cause problems for the game.

If that doesn’t help, please click here to get in touch, and we’ll try to help.

We don’t have any control over the download process, so there’s only limited advice we can give. However, the following usually seems to work:

Open your Settings->Apps screen.

Find “Google Play” in the list, and select it.

Press the Clear Cache button.

Turn off your device and restart it, and make sure you’re connected to WiFi.

Try the download again.

Due to a serious bug with Android versions lower than 4.4 on Tab3, we can only support devices with 4.4 or above installed. Please check your Settings->About device->Software Update screen to see if the update is available to you. If it isn’t, please get in touch and let us know which country you’re in.

Unfortunately we’ve had problems reported on specific models of the S4 and Tab 2. We’re working on a solution, and hope to enable them again soon.

The Room Two requires fairly a fairly powerful device with a decent amount of RAM in order to run.

At the moment, we’ve enabled the game for all of the devices that we know it works on, and we’re adding more all the time.

If your device isn’t supported, and you think it should be, please click here to get in touch, and we’ll see if we can enable it.

Due to the huge range of Android devices, The Room Two will try to automatically set itself up to run as well as it can on each device. Occasionally, the game won’t correctly identify your device, and may not pick the correct settings.

If this happens, please click here to let us know, and we’ll see if we can tweak the settings to improve the performance.

From the main menu of The Room Two, select Profile.

Press the g+ button in the top right corner and follow the instructions to sign in with Google.

Sign in with the same account on another Android device to continue your game.

Cloud Save and achievements are not supported on Kindle Fire.

PC HELP

Please try the following if you have any problems running the game on your PC:

  • Restart your PC and try again (it’s always worth a try!)
  • Verify that the game downloaded correctly. Right-click on the game in your Steam library, select Properties->Local Files, and select “Verify integrity of game cache”
  • Check that your drivers are up-to-date. You can find instructions on that here: https://support.steampowered.com/kb_article.php?ref=6416-EYDH-0477

If all of that fails, please send us a mail, and include the following files:

  • The game’s log. Find this by right-clicking the game in your Steam library, selecting “Properties->Local Files”, and then “Browse local files”. Open the “TheRoomTwo_Data” folder, and send us “output_log.txt” if it exists
  • Your DxDiag report file. Press the Windows and R keys, and in the “Run” dialogue that opens, type “DxDiag”. Press the “Save all information” button and send us the resulting file.