HELP | The Room


Try turning off your device and restarting it. If that doesn’t help, try deleting the game from your device and re-installing it from the store. If you still have problems, use the contact form below, and include the manufacturer and model of your device in the description.

If you’re stuck in the first four chapters, there’s a walkthrough here that should guide you through. Click here for the walkthrough. 


If you’re stuck in the Epilogue, Pocketgamer have done a walkthrough you can read by clicking here.

We released a fix for this issue in an update on the Google Play store (and in the Humble Bundle App, if that’s where you got the game from).

Please check if you have the update installed. If you have, and you still have problems, please contact us using the form below, and let us know what the manufacturer and model of your device is.

That’s absolutely fine!

Please send us a link to what you post – we’d love to see it :-)

There was a bug in a previous version of The Room which prevented progress if you quit the game and reloaded at a particular point in the Epilogue. This was fixed in update 1.0.3, which is available from the App Store, Google Play, Amazon and Humble Bundle stores. We’re really sorry for the inconvenience this caused.


The most likely explanation is that it’s due to the confusing nature of the mute button on the iPad (we get a lot of mails about this). Have a look at the switch next to the volume controls. If you can see a small orange dot inside then the iPad is muted. Switch it the other way and it should work. It’s confusing because lots of apps (especially music/video players) ignore the mute button and make noise anyway, so lots of people don’t realise their iPad is muted.

The Room only supports the iPhone 4S and 5, and the iPod Touch 5th Generation. Unfortunately there’s no way for us to get the app store to differentiate between the 4 and 4S, which is why you were able to download it.

I’m afraid this is our fault for writing an unintentionally confusing message about restoring the game. The Room (for iPad) and The Room Pocket (for iPhone/iPod Touch) are separate apps, and a purchase of one can’t be restored on the other. Originally that message said “If you’ve already bought the game on another iPhone…), but we changed it to “device” when we realised that it could be an iPod, not realising that this would send the wrong message to people with iPads. We’re going to change the message the first time we update the game.

No, I’m afraid The Room won’t work on an iPad 1. It only works on an iPad 2 or better. We have also made The Room Pocket for iPhone 4S and 5, and iPod Touch 5th generation if thats any help?

These issues can usually (actually always, as far as I know) be solved by turning off your iPad. To do this, hold down the power button until “Slide to power off” appears, and do as instructed. Turn it back on, then try running the game again. You should find this fixes the problem.

This seems to be caused by the “Display Zoom” setting, so you’ll need to disable it. To do this, go into the “Settings” > “Display and Brightness” screen and scroll down to the bottom. Set this option to Standard. If this doesn’t fix the problem for you, please contact us.

When Apple released iOS 13.1.1, it seems that it has caused some problems in the game on certain devices. We’re trying to resolve the situation, but until then, please read the information below:

In Chapter Two, the screen may freeze when you zoom into the lens of the projector-like contraption. Tapping the screen should get you out again.

In Chapter Three, the screen may go black when you zoom into the lens in front of the photograph. If that happens, you’ll need to go back to your iPhone’s Home screen by sliding up the Home Bar, then tap on the game’s icon to go back in. The game should carry on. If this makes the puzzle more difficult, the solution is to view the lens with the eyepiece on. The answer is then shown on the photograph.

At the start of the Epilogue there’s a video that should play that may cause a black screen. If that happens, you’ll need to go back to your iPhone’s Home screen by sliding up the Home Bar, then tap on the game’s icon to go back in. The game should carry on. The video just shows the player traversing through some large machinery – there’s no information in it relevant to the gameplay.


There’s a fix on the way for this, but until then you can get around it by going to your Settings->Apps->The Room->Permissions screen and enabling “Storage”.

We’re really sorry for the inconvenience.

We’re aware of a problem on some Xperia Z devices, and are looking into it. Please get in touch using the contact form below, and we’ll let you know when it’s fixed. Please include the Model Number and Android version of your device, which you can find in the “Settings->About Phone” screen.


If you find the game runs sluggishly for you, go into the options screen, select Graphics Settings, and try changing the Preset to “Low” or “Very Low”. This will disable some of the fancy effects, but should improve the performance.

If the game isn’t in the language you expect, you need to change it in the Steam settings. To do this, right-click on The Room in the list of games in your library, go to Properties and select the Language tab. There’s an option in there to change the language.

This seems to be a fairly common problem with all Steam games (there’s a thread about it here:

The solution is apparently to quit Steam completely, then delete the file clientregistry.blob from your Steam folder (which is probably something like “C:Program FilesSteam” or “C:Program Files (x86)Steam”)

Start Steam again, and all should be well.

There’s more troubleshooting suggestions here:

There’s a minor bug in chapter 2 that allows you to pick up the same cog twice. If this happens, just ignore the 2nd copy – it shouldn’t break anything too seriously.

It might cause the hints to go a bit wrong though. There’s some hints in this thread if you get stuck:

We’ve got a fix ready to go. We’re going to give it a little more testing, and release it very soon.


If you have encountered a problem with The Room on Nintendo Switch then please let us know by contacting us at

The other games coming to switch depends on how well the first one ends up doing and if there’s enough of a demand for the others to be brought to the console. We don’t have any immediate plans for this but it’s something we’re keeping a close eye on!