iPHONE & iPAD HELP

THE ROOM

Scroll down to the game you need help with then click the question to see the answer

Questions

If you’re stuck in the first four chapters, there’s a walkthrough here that should guide you through. Click here for the walkthrough. 

 

If you’re stuck in the Epilogue, Pocketgamer have done a walkthrough you can read by clicking here.

The most likely explanation is that it’s due to the confusing nature of the mute button on the iPad (we get a lot of mails about this). Have a look at the switch next to the volume controls. If you can see a small orange dot inside then the iPad is muted. Switch it the other way and it should work. It’s confusing because lots of apps (especially music/video players) ignore the mute button and make noise anyway, so lots of people don’t realise their iPad is muted.

I’m sorry to say The Room only supports the iPhone 4S and 5, and the iPod Touch 5th Generation. Unfortunately there’s no way for us to get the app store to differentiate between the 4 and 4S, which is why you were able to download it.

I’m afraid this is our fault for writing an unintentionally confusing message about restoring the game. The Room (for iPad) and The Room Pocket (for iPhone/iPod Touch) are separate apps, and a purchase of one can’t be restored on the other. Originally that message said “If you’ve already bought the game on another iPhone…), but we changed it to “device” when we realised that it could be an iPod, not realising that this would send the wrong message to people with iPads. We’re going to change the message the first time we update the game.

No, I’m afraid The Room won’t work on an iPad 1. It only works on an iPad 2 or better. We have also made The Room Pocket for iPhone 4S and 5, and iPod Touch 5th generation if thats any help?

These issues can usually (actually always, as far as I know) be solved by turning off your iPad. To do this, hold down the power button until “Slide to power off” appears, and do as instructed. Turn it back on, then try running the game again. You should find this fixes the problem.

There was a bug in a previous version of The Room which prevented progress if you quit the game and reloaded at a particular point in the Epilogue. This was fixed in update 1.0.3, which is available from the App Store now. We’re really sorry for the inconvenience this caused.

THE ROOM TWO

Scroll down to the game you need help with then click the question to see the answer

Questions

The most likely explanation is that it’s due to the confusing nature of the mute button on the iPad (we get a lot of mails about this). Have a look at the switch next to the volume controls. If you can see a small orange dot inside then the iPad is muted. Switch it the other way and it should work. It’s confusing because lots of apps (especially music/video players) ignore the mute button and make noise anyway, so lots of people don’t realise their iPad is muted.

There’s something very odd happening in the Lab level when playing on an iPad Pro, if you have the device oriented in a particular way. When you zoom into a mirror to aim the beam, the screen will become unresponsive.

We’re looking into it, but the quick solution is to hold your iPad the other way up (i.e. rotate it 180 degrees). For some reason, that seems to fix the problem.

We hope to have an update ready soon to solve this properly.

If you find that The Room Two crashes during gameplay then you’ll need to turn the iPad off and on again by holding down the lock/power button until “slide to power off” appears, do as intructed. Then start the iPad and open game up again and it should be ok.

Unfortunately, it seems like it’s caused by the save becoming corrupt when the game crashed.

Turning off iCloud for the game should force the game to use a recent backup of the save. To do this, go into your device’s Settings->iCloud->iCloud Drive and turn off the toggle for The Room Two.

(On some versions of iOS, this will be in Settings->[Your Name]->iCloud).

Run the game again, and there should be a working profile available.

If this procedure doesn’t work for you, please let us know using the contact form.

We’re getting a lot of questions about this one. We definitely need to make the hints clearer!

The dagger that you got from the golden box needs to be put into the wooden box that was there before the golden one. To switch back to the wooden box, you need to find another code to put into the mirror.

The code is on the golden box. If you look around it, between two of the pillars on the middle level is a plate which is off center, and has a groove under it. Slide it across the groove into the middle, and a set of doors will open. If you solve a couple of puzzles in the doors, you’ll get the code for the mirror.

Enter the code, and you’ll get the wooden box back. The dagger goes right at the top.

The metallic fluid is to the left of the battery charging device, on the right of the room as you enter.

It looks like this:

Help_Metallic_Fluid

You can’t move the tiles around the edge of the drawer directly, but if you look around the edge of the hole that you got the last weight from, you should see a matching set. These can be moved, and the ones around the drawer will turn to match.

Help_scales

We’ve had a lot of reports of this from people that have just updated to the latest iOS version. Luckily, there’s an easy fix:

Restart your device by holding down the power button until “Slide to power off” appears, and do as instructed. Turn it back on, and the problem should be fixed.

Apologies for anyone experiencing a significant frame rate drop since updating to iOS 9, we’re preparing an update to roll out in the near future.

THE ROOM THREE

Scroll down to the game you need help with then click the question to see the answer

Questions

We’re recommending an iPad 3 or iPhone 5 or better for The Room Three, because we’ve had a few issues reported on the iPad 2 and 4S.

The game is still playable, but will crash occasionally (especially if you’re using iOS9). You shouldn’t lose any progress when this happens.

We’ll be releasing an update very soon that improves the situation, but we can never guarantee it’ll be 100% crash free on those devices.

If you’re getting regular crashes on any device, you should turn off your device (by holding down the power button until “Slide to power off” appears, and then follow the instructions). Turn it back on and run the game again.

If you’re using an iPad 2 or iPhone 4S, this might not completely eliminate the problems (see the questions “I have an iPad 2 or iPhone 4S and want to play the game. Will it work?”).

We’ve realised that this section can be a little confusing.

You need to match the colours on the gem-board with those on the patterns below. There are red and blue gems, and those are what need to match. (Since the red ones are much brighter on the pattern, it’s easy to think that you just have to press the red ones).

We’ll be making this clearer in a future update.

This puzzle has been causing people a few problems. The key is to press the button just before the ballerina gets to the path you want her to take. Once she’s taken the path, the button will automatically pop back up.

The image shows the path you should take  for each of the ballerinas. Press the button when she’s roughly where the numbered circles are, and she should follow the path.

Ballerina_01

Ballerina_02

 

Lots of people have gotten stuck at this point. All you need to do is pinch the screen to zoom out, and you’ll be able to move around again.

Unfortunately, it seems like it’s caused by the save becoming corrupt when the game crashed.

Turning off iCloud for the game should force the game to use a recent backup of the save. To do this, go into your device’s Settings->iCloud->iCloud Drive and turn off the toggle for The Room Three.

(On some versions of iOS, this will be in Settings->[Your Name]->iCloud).

Run the game again, and there should be a working profile available.

 

If this procedure doesn’t work for you, please let us know using the contact form.

Once the phone has been unlocked you need to dial 1795 to call the library phone. For each number make sure you drag the rotary dial all the way round so your finger ends up past the finger stop (to the 6 position on a clock).

There is a bug which means sometimes when you return to the mansion after a level the mansion is not set up correctly.  In this case you must pause the game and select Restart Chapter.  You will lose progress on the mansion puzzles but you will keep the pyramids you’ve found and you won’t need to repeat any levels.

We’re looking into this problem, and hope to have a solution soon. Sorry for the inconvenience!

I’m sorry to say The Room Three only supports the iPhone 4S and 5, and the iPod Touch 5th Generation. Unfortunately there’s no way for us to get the app store to differentiate between the 4 and 4S, which is why you were able to download it.

The most likely explanation is that it’s due to the confusing nature of the mute button on the iPad (we get a lot of mails about this). Have a look at the switch next to the volume controls. If you can see a small orange dot inside then the iPad is muted. Switch it the other way and it should work. It’s confusing because lots of apps (especially music/video players) ignore the mute button and make noise anyway, so lots of people don’t realise their iPad is muted.

On newer devices without a mute button, swipe up from the bottom of your home screen to get to a simplified settings menu. On it, you should see a bell icon with a line through it, which mutes the device. Check that this is disabled.

If that doesn’t help, turning off your device (by holding down the power button until “Slide to power off” appears) can also solve this problem.