PC HELP

THE ROOM

Scroll down and click the question to see the answer

Questions

If you find the game runs sluggishly for you, go into the options screen, select Graphics Settings, and try changing the Preset to “Low” or “Very Low”. This will disable some of the fancy effects, but should improve the performance.

If the game isn’t in the language you expect, you need to change it in the Steam settings. To do this, right-click on The Room in the list of games in your library, go to Properties and select the Language tab. There’s an option in there to change the language.

This seems to be a fairly common problem with all Steam games (there’s a thread about it here: http://forums.steampowered.com/forums/showthread.php?t=1540498).

The solution is apparently to quit Steam completely, then delete the file clientregistry.blob from your Steam folder (which is probably something like “C:Program FilesSteam” or “C:Program Files (x86)Steam”)

Start Steam again, and all should be well.

There’s more troubleshooting suggestions here: https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

There’s a minor bug in chapter 2 that allows you to pick up the same cog twice. If this happens, just ignore the 2nd copy – it shouldn’t break anything too seriously.

It might cause the hints to go a bit wrong though. There’s some hints in this thread if you get stuck: http://steamcommunity.com/app/288160/discussions/0/37470848532397718/

We’ve got a fix ready to go. We’re going to give it a little more testing, and release it very soon.

That’s absolutely fine!

Please send us a link to what you post – we’d love to see it :-)

THE ROOM TWO

Scroll down and click the question to see the answer

Questions

The Room Two: PC Edition is out now on Steam!

You can find it *here*.

Please try the following if you have any problems running the game on your PC:

  • Restart your PC and try again (it’s always worth a try!)
  • Verify that the game downloaded correctly. Right-click on the game in your Steam library, select Properties->Local Files, and select “Verify integrity of game cache”
  • Check that your drivers are up-to-date. You can find instructions on that here: https://support.steampowered.com/kb_article.php?ref=6416-EYDH-0477

If all of that fails, please send us a mail, and include the following files:

  • The game’s log. Find this by right-clicking the game in your Steam library, selecting “Properties->Local Files”, and then “Browse local files”. Open the “TheRoomTwo_Data” folder, and send us “output_log.txt” if it exists
  • Your DxDiag report file. Press the Windows and R keys, and in the “Run” dialogue that opens, type “DxDiag”. Press the “Save all information” button and send us the resulting file.